3 Replies Latest reply on Jun 25, 2017 1:49 PM by pietergorisio

    Purchased FM16 license claims it's invalid?!

    pietergorisio

      Dear FM'ers,

       

       

      I just purchased a FM16 pro license half an hour ago.

      When they ask me for license info they ask for username, organisation and license key.

      But in my confirmation email it only says my name and license key, but nothing about organisation.

      Which I also didn't fill in when I bought it.

       

      Also the assisted file is empty.

       

      Trying to install this on my Macbook Pro and I would need it quite urgently.

      Support office is closed.

      Anyone had this before?

       

      Tnx,

      Much appreciated.