Smef

FileMaker Server 13 crash - MSVCR110.dll

Discussion created by Smef on Jun 29, 2017
Latest reply on Jul 12, 2017 by TSGal

Hello,

 

We're getting infrequent but very problematic crashes of FileMaker Server 13.0.10.1003. I'm not seeing anything triggering this, and the crashes seem to happen late at night when nobody is in the system. Has anyone seen this before, or know what may be causing it? There are no plugins installed on the server.

 

Amazon t2.Large

Windows Server 2012 R2 Standard x64

8 GB RAM

Xeon E-2676 v3

 

Here's are the four events from the event viewer:

 

 

Faulting application name: fmserver.exe, version: 13.0.10.1003, time stamp: 0x55529c1e

Faulting module name: MSVCR110.dll, version: 11.0.50727.1, time stamp: 0x5011a017

Exception code: 0xc0000409

Fault offset: 0x0000000000073904

Faulting process id: 0xff0

Faulting application start time: 0x01d2ed65434185b9

Faulting application path: C:\Program Files\FileMaker\FileMaker Server\Database Server\fmserver.exe

Faulting module path: C:\Program Files\FileMaker\FileMaker Server\Database Server\MSVCR110.dll

Report Id: 6bde5d9f-5c8b-11e7-814a-127003b6b617

Faulting package full name:

Faulting package-relative application ID:

 

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next event

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Fault bucket , type 0

Event Name: BEX64

Response: Not available

Cab Id: 0

 

Problem signature:

P1: fmserver.exe

P2: 13.0.10.1003

P3: 55529c1e

P4: MSVCR110.dll

P5: 11.0.50727.1

P6: 5011a017

P7: 0000000000073904

P8: c0000409

P9: 0000000000000007

P10:

 

Attached files:

 

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_fmserver.exe_956f4eb22d5d6148d65655ec2f242526cc798b_a129d647_1540ef75

 

Analysis symbol:

Rechecking for solution: 0

Report Id: 6bde5d9f-5c8b-11e7-814a-127003b6b617

Report Status: 4100

Hashed bucket:

 

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next event

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Fault bucket , type 0

Event Name: BEX64

Response: Not available

Cab Id: 0

 

Problem signature:

P1: fmserver.exe

P2: 13.0.10.1003

P3: 55529c1e

P4: MSVCR110.dll

P5: 11.0.50727.1

P6: 5011a017

P7: 0000000000073904

P8: c0000409

P9: 0000000000000007

P10:

 

Attached files:

 

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_fmserver.exe_956f4eb22d5d6148d65655ec2f242526cc798b_a129d647_1540ef75

 

Analysis symbol:

Rechecking for solution: 0

Report Id: 6bde5d9f-5c8b-11e7-814a-127003b6b617

Report Status: 0

Hashed bucket:

 

 

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next event

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Database Server process has terminated abnormally.

Outcomes