FMPA 16.0.2 client / Chrome / Edge / IE / Windows 10
When you nav to a link https://domain/fmi/webd all is fine with the world and login is quick.
When you add a link with a homeurl it takes about 16 seconds to reach the login screen and the login screen looks different (it has a grey background and is in a window and not the all white windowless version as in the previous link).
https://domain/fmi/webd?homeurl=https://domain/logoff.html
Previously was fine with FM15
Thanks
Simon
Have sent you the actual URL can you also check out this post with more info from me:
simoncpage:
I received your information. Thank you.
I can only reproduce the issue on your server. All information has been sent to Development and Testing, but Testing has not been able to reproduce the issue locally. I have also set up a similar server and a custom URL, and there is no delay when accessing a login page.
As "LisaRose" mentions in the other forum thread, what else can you provide about your computing environment?
TSGal
FileMaker, Inc.
What can I send you to see how my setup might differ?
simoncpage:
System profile would be a start. Also, if you have a certificate, temporarily disable it and turn off SSL. In essence, just have you or your I.T. department strip down to the basics and test. If it works, then start building from there.
TSGal
FileMaker, Inc.
Same with or without a SSL, tried reinstall and the same. This all worked
fine in FM15 and apart from the interm SSL cert I can't think of anything
else that has change in my setup?
simoncpage:
Anything out of the ordinary with the system profile?
Uninstall FileMaker Server 16 and reinstall FileMaker Server 15. Does this work?
TSGal
FileMaker, Inc.
As TSGal says above (and per our discussion in the other thread), these two URLs go through different login paths:
https://domain/fmi/webd/database
https://domain/fmi/webd/database?homeurl=https://domain/logoff.html
The first uses our new (to 16) "native HTML" sign-in dialog. Whereas the second uses a sign-in dialog similar to one in 15 WebDirect (that's why you see a gray background behind it, but not with the first one). However, even the second dialog was reworked somewhat to support these changes. And for some reason it seems very slow to come up in your environment. Will try to think of more tests we can try to narrow this down. In the meantime, what platform are you hosting FileMaker Server on? (Win2012, Win2016, or macOS?).
Server 2012 R2
I have also noticed another place where webdirect is acting slow / similar load times. I have an opener file which on opening runs a GTRR script to open another file with the credentials of the opener file which then makes it go to a certain layout. I get the same blank screen but occasionally rather than a blank screen I get a please wait... "action i is running" spinning circle (with a dialog box on a grey background - custom). I don't mind the progress bar so much albeit it seems to only happen about 1 in 3 times other times it might load straight away or just go blank.
Any help?
Also just to add to this the same opener file on GO or via the client is super quick and no issues. The related record is 1 record to 30 records (cross relationship) so small set of data. The spec of the server again is i7 6th version, 20GB ram, Server 2012 R2.
Thanks
So I have have added a timestamp to the opening and exiting of the file basically before and after the GTRR and every time I run it is 30 seconds. This to me means it isn't a performance issue as the time would fluctuate slightly?
Thanks
simoncpage:
This shows the same time is being used to open the second file.
Is it possible to incorporate the second file (or table from the second file) into the main file?
TSGal
FileMaker, Inc.
Not sure I see the benefit if you think the issue is that table it is
exactly the same speed if I reference it to a new table in the external
file with one stored calc field "1", 1 record and link to that. One record
GTRR to another record on a file on the same server shouldn't take 30
seconds to open and I would of thought it would be slightly different each
time?
What did you expect the time difference from open to exit to show you?
Thanks
simoncpage:
If a new table in the same file is also taking 30 seconds, then send me a sample file so I can test it here. I have sent you a private message with instructions where to send the file.
TSGal
FileMaker, Inc.
I've sent you another weblink where I have changed the GTRR reference so that it refers to a newly created file with just 1 layout, 1 record and 1 field (Number =1 for the table join).
This produces the same 30 seconds delay from open to exit of the script - so it is independent of the file I use for GTRR.
Not sure what next step is?
Thanks
1. Do these delays only occur when passing through your company's main web gateway? Or do they also happen if you're just on host machine itself (behind firewall) using "localhost" as server address in URL?
2. Are any other dialogs and popups windows slow to come up too? Like...
a. Custom dialog
b. WebDirect Help
c. Change Password
d. Sort Records
e. Import Records
f. Open URL
1. Localhost on server produces the same 30 seconds delay same as external
2. I stuck a custom dialog and open URL in front of the GTRR and this comes up straight away
1. Very odd, wonder if there's something unusual about your machine's IIS settings? (e.g. for FMWebSite site).
2. Have you tried installing FMS 16 on other machines (e.g. ones off main network), and if so, do they all exhibit this issue?
3. Just out of curiosity, can you try editing the default "fmwebd_home.html" sample custom homepage that's in your FMS > HTTPServer > conf folder? (make a backup first). Change the value of 'kCustomLogin' variable from "false" to "true" and then uncomment the whole <div id="myLogin"...> block? (12 lines total). You may have to restart machine for this to take effect. And then point browser directly to that page: https://your.domain/fmwebd_home.html
and click on "MCP" database link. You should see a different-looking version of login dialog (screenshot sample attached). And does it also take a long time to come up?
Arh maybe this is the issue - I haven't tried above yet but the fmwebd_home file is shown as modified on 5/4/17. Has this kept the FM15 file and not updated with a new one?
Also just to reiterate the login without the homeurl part is fine and quick. It is only slow with the homeurl addition and when using GTRR via webdirect.
Thanks
This makes me wonder something. Have you tried doing a completely clean install of FileMaker Server 16 on your machine? (removing whole old "FileMaker Server" folder from "Program Files > FileMaker" folder after uninstalling previous version, but obviously aside setting files you need to keep, like under Data > Databases). Just to ensure that no pervious versions of any resource files were left behind after uninstall of FMS 15, and now interfere with FMS 16 behavior (if 15 uninstaller detects that files were modified by user, it may leave them in place, and 16 installer may then not overwrite them during installation, causing you to have old versions). Would be good to rule this possibility out.
simoncpage:
Thank you for your post.
Although I cannot reproduce your performance lag, the default custom homepage sign-in dialog was purposefully made very minimal allowing developers to use it as an example/starting point, and then customize it from there. Another customer has commented about applying the new style dialog for the custom home page, so I have attached your comments to the original suggestion.
Feel free to send me a private message with the exact URL link so I can see the issue.
TSGal
FileMaker, Inc.