6 Replies Latest reply on Jul 28, 2017 9:18 AM by philmodjunk



      I am re-writing my billing program.  It was something "cobbled together" that was forced into being a pre-billing tool.  We maintain WHAT to bill here.  Then each month create the invoices that are uploaded to our accounting program for revenue recognition and billing to the customers. 


      My invoice in pre-billing makes use of Customer data in the bill to area of the invoice.  Invoice is created in the SOPItems table, which is the line items being billed.


      This is my graph:

      This is my layout:

      But all of my invoices have blank information for the Billing Information.

        • 1. Re: Relationships



          On what TO is based your Layout ? I don't get why you only have merged fields instead of fields from the TO.

          • 2. Re: Relationships

            Then it appears you don't have any customers.  ;-)

            • 3. Re: Relationships

              Config is not linked to any of the other table occurrences, yet you put merge fields that refer to Config fields in the top left corner. Given your data model, if you use a layout based on Config, this section would show data but none of the other fields would or if you base it on some other table occurrence, then the fields from Config will be empty.


              Thus, you need to either refer to a different table occurrence or link config to the other occurrences in a relationship.

              • 4. Re: Relationships

                Config is just global fields of WHO we are.  That prints. 


                The only TO are represented in the graph. 


                Invoices are related to Customers by the CustID and Invoice Detail is related to the Invoice by the DocNumber.   There are no other relationships.  From this Customer information should be available?  Or am I mistaken?

                • 5. Re: Relationships

                  Under Billing, you inserted merged fields, ie <<Customers::Company>>, instead of using the field picker to add a field from the TO. Why ?

                  • 6. Re: Relationships

                    whether you used merge fields or not isn't the issue. It may not be needed, but it won't by itself keep data from displaying.


                    If you can't see data from customers on this layout and it's based on one of the SOP TO's shown either you do not have a matching record in invoices that links your layout's current record to a record in customers or the invoices record does not link to any customer in your customers table.


                    So you need to trace the records back and check match field values as you go.