Remote access fails

Discussion created by 1320174327 on Jul 28, 2017
Latest reply on Jul 29, 2017 by psijmons

I'm working with a client who has deployed FMS11 on an enterprise-level server machine and virtual drive. While I'm on premises and connected directly (via Ethernet cable) into their network and using FMPA11, I can access the served files. Back in my office, using FMPA11 I cannot access the files. My office has a VPN connection to their network and I found that I can ping the server IP address and get a very fast response. I can also see the server files using Windows Explorer via the VPN connection. However, I can't access the served files using FMPA11 remote connection. This is driving me nuts. Does anyone know what the problem might be?