3 Replies Latest reply on Aug 1, 2017 9:15 PM by taylorsharpe

    Video Playback not working with video Inserted by Device with iPhone 6 or 7 in Container

    taylorsharpe

      OK, I've done lots with pictures, but I now have a client that wants to import videos from their iPhone.  I thought, no problem because there is a choice in the Insert from Device for Camera Video.  The video properly records and saves it in the container field just fine.  However, I can't play back the video on either the iPhone or a Mac computer (10.12.5) or Windows 10 both with FMPA 16v2.  I've played with the "Optimize for" section of the inspector changing it between Images and Interactive, but it doesn't seem to matter.  I noticed the video is a .MOV file which makes me think it is Quicktime.  It seems that we are getting away from that format and maybe that is why it does not play.  But it is the default format I get from the iPhones we try it on and I don't see an option to change the file format to say H.264, etc.

       

      Is anyone else able to use the camera to insert video into a container field and get play back in the container field?

       

      We can live with this if not because we can export it on a computer and play the video, but it sure would be nice if it was good to go in the solution, particularly on the iPhones since that is what they are primarily using.

       

      Any suggestions would be appreciated.

        • 1. Re: Video Playback not working with video Inserted by Device with iPhone 6 or 7 in Container
          marthazink

          Hey, Taylor!

           

          A few questions:

          • Is the FileMaker file on a server or local to the device?
          • How big are the movies they are saving?
          • Have you tried it with a separate file, like a starter solution, just for good measure?

           

          I just tested out a movie with my iPhone (FileMaker Go 16) and it worked just fine. The file is hosted on my computer (peer to peer) and the video was 11mb large.

          • 2. Re: Video Playback not working with video Inserted by Device with iPhone 6 or 7 in Container
            taylorsharpe

            Martha Zink wrote:

             

            Hey, Taylor!

             

            A few questions:

            • Is the FileMaker file on a server or local to the device?
            • How big are the movies they are saving?
            • Have you tried it with a separate file, like a starter solution, just for good measure?

             

            I just tested out a movie with my iPhone (FileMaker Go 16) and it worked just fine. The file is hosted on my computer (peer to peer) and the video was 11mb large.

             

            FileMaker is FMS 16v2.  It is a Windows 2008 Server.  And the container is saved through external secure storage.  We only tested a few short videos on the iPhone no more than maybe 8 or 10 seconds.  And, no, I have not tried it with a starter solution. 

             

            When you saved it on your computer... what format was it?  Mine came out as *.MOV  I wonder if hosting it on a Mac Server verses a Windows makes a change.  I'll go test it. 

             

            Thanks for your suggestions, Martha!

            • 3. Re: Video Playback not working with video Inserted by Device with iPhone 6 or 7 in Container
              taylorsharpe

              One thing I just realized is that the Windows 2008 FMS Server is version 16v1 (not the most recent v2). 

               

              I just tried it on my Mac Server (10.12.6) with FMS 16v2 and setting the "Optimize for" as "Interactive Content" and it works just fine when I access it via a Mac computer in the layout.  I can also access it with the iPhone and it will play back on the iPhone. 

               

              Well, when I tried it again on the Windows 2008 FMS 16 Server via the iPhone 6 (FM Go 16) and hit the play button, it just gives me the error "Cannot access the media".

               

              I'll try and upgrade the server to 16v2 tomorrow and see if it helps.  Thanks.