FileMaker keeps changing fonts in our file

Discussion created by scottworld on Aug 7, 2017
Latest reply on Aug 16, 2017 by FileKraft

Every single week, without fail, our hosted FileMaker file has all of its fonts being changed by FileMaker Server. Every day, all the fonts have been completely replaced on all of our layouts by FileMaker Server. This seems to happen while FileMaker Server is making a (successful) backup of the file. This has been going for almost a year now, we have been reporting this bug/problem to FMI multiple times over the last 8 months, and we need to know how to stop it from happening. Today, we woke up to find that many of our layouts had their fonts switched from Arial (which was ALREADY THE WRONG FONT -- it was supposed to be Verdana, but FileMaker Server changed all 300 layouts to ARIAL last week) to CODE 39G -- which is a barcode font. So now, all of our layouts are unreadable, because FileMaker Server decided to change all the fonts in the file to a barcode font. Please see below for a screenshot what our layouts now look like:

Screen Shot 2017-08-07 at 10.05.47 AM.png