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For your question about WebDirect and printing... Do you mean the new feature of being able to view (and then save) your current WebDirect session records as PDFs? (e.g. via Print script step, or View > View as PDF menu option?). If so, the reason you don't see that with WebDirect hosted in FileMaker Cloud (AWS) is because that is still running the FileMaker Server 15 engine. And the PDF feature in WebDirect is new to FileMaker Server 16 (on-premise version, that you install on your own server machine). The reason it works with a FileMaker Pro client (connected to same database on Cloud) is that Pro handles PDF generation locally in its own code, and doesn't depend on the database engine running on the server (Cloud) host machine. And also Pro supported PDF generation prior to 16.