Attached is one of many 'cheat sheets' that we use to reduce the time we spend on the phone for simple queries. This is our most issued document: when the user's favourite has disappeared from the 'My Solutions' tab.
We've just issued one to Cambridgeshire in the UK at 11:27, we issued one to New York at 21:15 last night, one is an experienced user the other a new user.
Thankfully FileMaker removed the wretched 'Show or Hide Favorite Solutions' button from v15 onwards that added complication. We've requested more control within feature requests and could enable 'Show recently opened files'. However, we have some users who access test servers at times, so there is a risk that they'd have the live and test version within recent items, which is dangerous.
We'd be interested in hearing how many other people have to provide support to a wide user base for this?