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Cannot open PDF in interactive container

Question asked by BernardMoes on Sep 11, 2017
Latest reply on Sep 12, 2017 by TSGal

My Filemaker database has an interactive container which is used for various things such as opening PDF files. It works fine on almost all machines and multiple platforms. One Mac, however, throws an error when trying to open a PDF. The default PDF reader is correctly set as preview which Filemaker is supposed to support.

 

Full error: https://pastebin.com/raw/JnLvesMY

 

Configuration:

MacOS 10.11.6

Filemaker Pro 15

Filemaker Server 16

 

On the newer MacOS version 10.12.6 it works perfectly fine. Perhaps there's a compatibility issue with this older MacOS version. I already tried resetting the operating system and restoring system defaults. Unfortunately that doesn't solve the issue.

 

I would appreciate some help here.

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