AnsweredAssumed Answered

2 users, same record.

Question asked by mikerevans on Sep 28, 2017
Latest reply on Sep 28, 2017 by coherentkris

Hi,

 

I have an issue where the onsite technician will be taking pictures and uploading them to the server, and while he is doing that someone else is editing the record in the office. I assume the locked users system waits for the record to  become available so that it can save its changes. Thus overriding all of the work that the technician has done.

 

Is there any way in the system I can avoid this, or is it a case of getting admin to check the status of the record before trying to edit it?

 

Thanks,

Mike

Outcomes