AnsweredAssumed Answered

PDF: What reader do you require

Question asked by tays01s on Oct 5, 2017
Latest reply on Oct 6, 2017 by tays01s

I have a RunTime solution containing scripts that open various pdf's in new windows. A user complained that the window opened, but was empty. He was using Windows 10 and had 'MS Edge' as a reader. However, when he downloaded Acrobat Reader, problem solved.

 

Having read: Viewing PDF in Container Field

It appears the problem is in Windows, not Mac (it has Preview to fall back on), and that though other pdf readers will work, they sometimes don't but installing Acrobat Reader solves the problem.

 

Would the above sum up the advice I should give to users?

Outcomes