AnsweredAssumed Answered

FileMaker Server keeps crashing randomly on FMFileTransferWebServicesClient

Question asked by eidottermihi on Nov 6, 2017
Latest reply on Mar 1, 2018 by eidottermihi

Product and version: FileMaker Server 14.0.4.413

OS and version: Windows Server 2012 R2 Datacenter

Hardware: Intel Xeon E5-2698, 8 GB RAM, 512 MB for Filemaker Cache

 

Description:

FileMaker Server is crashing randomly. We're using FileMaker Server since 2016 and this crash occured 70 times since then.

I have attached some crash dump analysis output done with WinDbg. It shows that the crash occurs in FMFileTransferWebServicesClient with a primary problem class "NULL_CLASS_PTR_DEREFERENCE", located in DBEngine.dll.

 

How to replicate:

Sadly, we haven't found a way to reproduce the problem, as it occurs "radonmly" to us.

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