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WebDirect hung sessions causing problems

Question asked by Programs101 on Nov 17, 2017

I have a client who is using a copy center program I developed which allows 1200 teachers to submit print jobs over the internet using WebDirect.  Teachers insert PDF files into a container field ... but each day this slows to a crawl and then stops uploading.  When this happens there has been a hung WebDirect session that cannot be disconnected using the FMS console.  Restarting the Web Publishing engine solves the problem.  This has been going on since they updated to v16.  I have reinstalled FMS according to FileMaker tech recommendations and we have moved the server out from behind a firewall with no effect.