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FM Cloud - terminate instance

Question asked by amsc on Nov 19, 2017
Latest reply on Nov 19, 2017 by amsc

I'm in the middle of upgrading our licensed seats for FM Cloud.  We have a BYOL license and this requires terminating the current subscription and starting a new one with the license upgrade. 


The automated instruction email they sent has a link that I believe terminates the subscription on Filemaker's side (step 6 of the email).  That link doesn't work.  I get a 404 error. 


I haven't continued with the last step which is to cancel the subscription on the AWS side.  I don't know what would happen if I continued on without canceling the FMI side first.  I'm not leaving FM Cloud, just starting a new instance with the increased seats. 


Not sure what to do.  Suggestions / help would be greatly appreciated!