Hi, I know nothing about FileMaker and am asking for a friend. He wants to send a thank you letter to each of his clients: clients from the previous two or three years and the ones he has now. We would like to know how you would use FileMaker to isolate the first names from an email and the dates of the cases. Something that'll pull the first name from the email and put in the letter's "Dear [Client's Name]". The cases' date will help FileMaker determine which letter to send. So how do we start and what should we do?