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Interactive PDF not displaying

Question asked by Mike_Mitchell Expert on Dec 4, 2017
Latest reply on Jan 5, 2018 by LauraZ.

Good day. I'm having an odd issue with interactive containers. The image on the left is my development server (Mac Mini). The image on the right is a test server (Win 2012). Exact same database, exact same code, exact same configuration for the container field. Except the item on the right doesn't appear.

 

Screen Shot 2017-12-04 at 11.45.02 AM.png

 

Things we've checked:

 

1) The PDF is really inserted in both fields (GetAsText returns the correct file name).

 

2) Adobe Acrobat (and the associated web plug-in) is installed on the server.

 

image001.png

 

3) The containers are configured identically on the layout (in the Inspector). Image on the left is dev, right is test.

 

Screen Shot 2017-12-04 at 11.47.40 AM.png  Screen Shot 2017-12-04 at 11.47.56 AM.png

 

Any ideas?

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