Hi
I have a solution that prints Invoice, Copies and Delivery Notes to different printers. This script works perfectly from all computers except one. With that one the printers fire up but don't print. I can't find any reason for this as the printers all work perfectly with Ctrl-P and from every other program on the box. Running Windows 10 and Filemaker Pro 16.
Does anyone have any ideas at all?
Thanks a lot
I had similar issues with Win7.
All printer works fine except one printer that was shared on a PC, all other one was shared from the server.
In script they are saved as UNC Path \\servername\printer and it work fine everywhere.
When you have a local printer (shared) on PCX01 and you save in your script \\PCX01\Printer FM will not recognize that printer and will not print. But that UNC path work in any other software BESIDE FM !?!?
Anyone else on the network will print just fine to that \\PCX01\printer, just not user on the PCX01.
Over the time, I fixed the problem different ways:
#1
IF statement that if PCX01 was the one to print, I use ELSE to send to "printer" not UNC \\PCX01\printer path.
To find out if the current PC is the one, I use the MAC address Get(SystemNICAddress)
#2
Use the server to connect to the printer and share it from the server, not the PC so path will be \\servername\printer
So the user on PCX01 will send print jobs to the server shared printer, not to locals. This will create 2 printers on the PCX01
The regular printer and a connected one \\servername\printer.
If you look to print queue, you will need to look into \\servername\printer to see what you just send to print.
Hope this will help you
HI Phil
It is meant to print to 2 different printers, both are networked and work with every other program on the computer, and work from within Filemaker if I use Ctrl-P or File - Print
That's why it has me stumped
Cheers
Hi Jean-Francois
Both the printers used in this script are network printers, not connected directly to any PC so share names should always be the same.
Thanks for your ideas
PETE
Then if computer A can use FileMaker to print to it but computer B cannot, check the drivers and versions for differences.
Check for i386 vs x64 driver, it could also be the problem, unsigned drivers.
I don't use win10, but in win7, I just rmove all the printers, open print server properties and remove all the drivers and reconnect to shared printer to push new drivers back into that PC.
Is it a networked printer or one connected directly to the machine with the problem?
Check and confirm whether driver version for printer on problem machine matches that of machine where this works if printer is networked or you have this working with an identically connected printer with exactly the same model printer.
Make sure printer firmware is up to date.