AnsweredAssumed Answered

Getting only a "?" back in the $result query from Plastic

Question asked by DonClark on Dec 31, 2017
Latest reply on Jan 1, 2018 by DonClark


Yesterday I had tested the CC not present script (somewhat modified) that comes with Plastic from a WebDirect connection.  The script worked perfectly 20 or so times over several hours and in previous tests over the past few months. 


This morning, the FM client still gets the proper results but the WebDirect connection never seems to connect to


Both are using the exact same script from the same layout.  Instead of a response with some message or error in it, all I get in the $result variable (and raw response, etc.) is a question mark (?).  I'm not sure what that means - is the request not making it to  If not, why not?  You can see what I mean at this link:


I am using FM client 16 on a Mac running High Sierra using Chrome. I also tested it from Chrome on Windows.  Again, it runs fine from the client, so I think it is a WebDirect issue.


The server is FM 16.3.304 (the latest) running Windows 2012R.  The server is running Plastic 2.33, but I upgraded it to V 3.06 on the server to see if that would fix it (no luck, obviously).


I also double checked the java version (144), the firewalls and the security setting on the AWS server.  All is normal.


Any help is appreciated, as this db goes live on Tuesday morning.  I have been testing this for a couple of months without any issues.