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For one workstation, Export from the file menu doesn't work

Question asked by garydr on Feb 5, 2018

One of our workstations (FileMaker Pro 16, iMac, Sierra) can't do an export from the file menu. What happens is that you are taken through all the steps to specify the export, but when it tries to export it just sites there doing nothing. The user has to press Cancel to get out of the progress window. If I create a script with an export step (dialog on), the export can be done. Has anyone encountered this, where just one computer is unable to use the File»Export command?