I installed Filemaker Pro 16 c. two moths ago. Now I noticed that there are no help in the program! Press F1 or select help from the menu and .... absolutely nothing happens! That actually is the case for all options under Help except the very last on "About Filemaker". All the other; "keyboard shortcuts" , etc is totally death, nothings happens if I chose any of them... nor are there any error message.
Is there any explanation?
Greetings from Norway!
Per
Can you post a screen shot of your Help menu? I have OSX 10.12.6 (& this is FileMaker 16.0.3) and see this menu:
There is no F1 shortcut (or any shortcuts) on this Menu.
The direct link to help is:
I could not find a specific link for Norway (NO), although there is HELP for various other country codes.
Beverly
Mac or PC????
F1 is the shortcut in windows.
Hello Norway!
Sounds like you may have a custom menu set that has removed the help option.
Close all files, create a new blank database file. Does it show up then?
Quite possibly! The FM16 help
(Windows - https://fmhelp.filemaker.com/help/16/fmp/en/#page/FMP_Help%2Fshortcuts-windows.html) says that F1 is the
Open FileMaker Pro Help
(MacOS - https://fmhelp.filemaker.com/help/16/fmp/en/#page/FMP_Help%2Fshortcuts-os-x.html) says that command+? is the
Open FileMaker Pro Help
Yet, in my screenshot I show no shortcut. So is it documentation error, as I have no custom menu set? While the short cut may not show in the menu, I can get to the online help by using it.
But wise advice to test with a new blank database to verify! I also can simply launch FileMaker Pro (not open a database) and get the Help menu, and/or get to help with the menu or the shortcut.
Beverly
Don't know if it's an OS difference or something else, but I get the F1 shortcut showing in my help menu:
FileMaker 16.04 on Windows 10.
Turn off computer and then reboot. I have seen updates to other programs that haven't been fully installed make programs that the updates should have nothing to do with misbehave.
Have you installed the just released update 16.0.4?
Done any OS updates recently?
Tried reinstalling?
After you have connected to help online, there is a link to download help, incase you need it offline.
Hi again!
Quit a number of replies!
Here is the screen. It is in Swedish. It is Windows 7. Filemaker pro 16.03. (not 16.04.... I try that later today)
The computer is on Internet, it is the very one that I write this message on.
It is not only help that does not work, not even the FileMarker Community, works...
Per
What is the default web browser on your machine?
Is this an office network or some new location for you? You state that the FM Community doesn't work, so you must be replying by email. Since the help is also from FileMaker's web site, I'm wondering if you're being blocked. Can you try to access on a different internet connection? Perhaps tethering to your phone?
Go to it somewhere with a browser and click the DOWNLOAD button, savea ll the files and copy the to a locla machine, drag the index.html onto your browser, then save that as a short cut.
Migh need to do that occasionally go get help updates, but a LOT faster than slow interent, works on the train./plane./automobile when you are off line and need help
Firth thing I do when a new version is released.
Hi again!
I use Firefox, and the Help etc in not available neither at home nor on the office.
I did download the help files from:
filemaker.com/redirects/fmp16_admin.html?page=help_zip&lang=en
does anybody knows where to put them to make them available from the help menu or F1?
Per
Beverly recommended trying to access the help without any databases open.
Perap - have you been able to give that a try?
I put the Help files where I downloaded them. THEN go to the file "Open Help.html" and use a method (contextual menus work for me with right-click) to "open with". Choose a browser (I also use Firefox). After the browser opens it, you can bookmark it in the browser book marks. I also will drag a webloc (fileloc) to the desktop (make sure it is set to open with your browser. This will open even if you are NOT connected to the rest of the world through the internet.
BTW: You can open any "local" HMTL file with a browser this way. I do a lot of "local testing" before I ever publish to the interweb!
Hi again!
I have to be content with having a separate help. Not very user-friendly but I mange.
I tried without having a database open, that did not help.
I made one little observation that might give some clue? At home and at my work there is good working WiFi, if I press F1 there, absolutely nothing happens, but on the train where there is only a bad WiFi, I instead get an error message saying something like "Internet connection is needed for this to work".
Greetings!
Per
Sounds like your system is failing to launch a web browser such as Google Chrome and display the help web page. Why that isn't happening is hard to tell from here.
Did you have access to the internet?
Do you have a web Browser Installed?
Those help options now use your web Browser to bring up a web page with the specified info. This was done so that filemaker inc. can better keep this info up to date.