AnsweredAssumed Answered

FileMaker 15/16 Save as PDF Crash

Question asked by linste on Feb 16, 2018
Latest reply on May 15, 2018 by TSGal

Good afternoon


I am having an issue, where FileMaker 15/16 are crashing on a customers computer, upon trying to save a PDF and sending it as an E-Mail.


Here are the exact specs:


Windws 10 Pro 64bit

Version 1709

Build 16299.248 (KB4074588)


FileMaker x64

FileMaker x64


The customer has two machines, the second machine has the following specs:

Windows 10 Pro 64bit

Version 1709

Build 16299.192 (KB4056892)


FileMaker x64


The only difference is in the build number of Windows.


The issue occurs when trying to save a PDF via Script and attaching it to an E-Mail (Office Version is 64bit also!) as well as when selecting "Save/Send Records as… --> PDF". FileMaker writes a file using the filename specified in the script that is 0 KB in size, then crashes completely.


I have installed the newest version of Adobe Reader (Adobe Reader DC) as well as uninstalled it. The issue happens regardless.