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FileMaker 15/16 Save as PDF Crash

Question asked by linste on Feb 16, 2018
Latest reply on May 15, 2018 by TSGal

Good afternoon

 

I am having an issue, where FileMaker 15/16 are crashing on a customers computer, upon trying to save a PDF and sending it as an E-Mail.

 

Here are the exact specs:

 

Windws 10 Pro 64bit

Version 1709

Build 16299.248 (KB4074588)

 

FileMaker 16.0.4.403 x64

FileMaker 15.0.2.220 x64

 

The customer has two machines, the second machine has the following specs:

Windows 10 Pro 64bit

Version 1709

Build 16299.192 (KB4056892)

 

FileMaker 16.0.4.403 x64

 

The only difference is in the build number of Windows.

 

The issue occurs when trying to save a PDF via Script and attaching it to an E-Mail (Office Version is 64bit also!) as well as when selecting "Save/Send Records as… --> PDF". FileMaker writes a file using the filename specified in the script that is 0 KB in size, then crashes completely.

 

I have installed the newest version of Adobe Reader (Adobe Reader DC) as well as uninstalled it. The issue happens regardless.

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