AnsweredAssumed Answered

FM Client Disconnect Issue

Question asked by user28271 on Feb 20, 2018
Latest reply on Feb 20, 2018 by wimdecorte

I am having so difficulty understand FM licensing.  Perhaps someone can enlighten me.


I have a client that brought the FM16 for User lic.  This is my first foray into FM16.


I have a test server running FM14 hosting the files.  I am using FMP Hosting.  I use this only during pre-launch dev and training so I can maintain full control of the file.  When it is time to go live I move the file to their local server.


With my individual FM Advance license I have not issue at all.

My client get kicked off every 15 minutes or so.


I called FMP Hosting and they said that the FM for User license can only connect to the matching FM Server license.


So does this mean that after my client setup their local server they can not connect to any other server... ever?


I have several FM15 clients that have multiple location, with multiple servers.  Each division has their own server, but the finance department connects to all of them.  When they move to FM 16 will finance be able to connect to all the servers?