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Webdirect works with sample file but not other files?

Question asked by gwjo on Mar 7, 2018
Latest reply on May 2, 2018 by gwjo

I'm new to using webdirect and have FMS16 set up. FMServer_Sample.fmp12 opens perfectly well in webdirect but my own application returns a blank page with an X in the top left-hand window. Both databases are in their own folders within the databases folder and I've checked that the 'configure for Filemaker Webdirect' and the priviledge sets are all set to allow access via fmwebdirect.

Any suggests as to how to troubleshoot this would be very welcome.