AnsweredAssumed Answered

FileMaker server 16.0.4 upgrade

Question asked by user15003 on Mar 20, 2018
Latest reply on Mar 21, 2018 by user15003

I tried to upgrade FileMaker Server from version 16.0.1.184 with the packages fms_updater_16.0.2.exe, fms_updater_16.0.3.exe and fms_updater_16.0.4.exe on a Server running Microsoft Windows Server 2012 R2 and FileMaker Server 16.0.1.148

 

The content of the package is unpacked in a folder but the Setup is not able to run.

I get a message from Windows Installer (msiexec.exe) saying it is unable to run and displaying a window with all options:

 

2018-03-20_14-21-50.jpg

We are unable to run this upgrade on 5 Production servers running at a Government Agency.

We tried to run setup.exe but we get the same window.

We tried to run the installer with CLI but in the log we can read the installation must run from setup.exe

This is the log when trying to run the patch from the console:

msiexec /p FileMakerServer16.0.4Update.msp /passive /l* d:\temp\fmupdate.log

 

MSI (s) (DC:B4) [15:28:16:732]: Final Patch Application Order:

MSI (s) (DC:B4) [15:28:16:732]: {48718FAA-7034-49D8-9183-0C3BB63F6893} - D:\Install\FileMaker 16 Server\FileMaker Server 16.0.4 Updater\Files\FileMakerServer16.0.4Update.msp

DEBUG: Error 2748:  Transform v2Tov4 invalid for package C:\Windows\Installer\b54ed.msi. Expected product version <= 16.0.2.212, found product version 16.0.4.406.

1: 2748 2: v2Tov4 3: C:\Windows\Installer\b54ed.msi 4: 16.0.2.212 5: 16.0.4.406

DEBUG: Error 2748:  Transform v3Tov4 invalid for package C:\Windows\Installer\b54ed.msi. Expected product version <= 16.0.3.304, found product version 16.0.4.406.

1: 2748 2: v3Tov4 3: C:\Windows\Installer\b54ed.msi 4: 16.0.3.304 5: 16.0.4.406

...

This installation cannot be run by directly launching the MSP package. You must run Setup.exe.

...

Property(S): v4SrcPropName = D:\Install\FileMaker 16 Server\FileMaker Server 16.0.4 Updater\Files\FileMakerServer16.0.4Update.msp

MSI (s) (DC:B4) [15:28:19:669]: Product: FileMaker Server 16 - Update 'FileMaker Server 16.0.4 Updater' could not be installed. Error code 1603. Additional information is available in the log file d:\temp\fmupdate.log.

 

MSI (s) (DC:B4) [15:28:19:669]: Windows Installer installed an update. Product Name: FileMaker Server 16. Product Version: 16.0.4.406. Product Language: 1033. Manufacturer: FileMaker, Inc.. Update Name: FileMaker Server 16.0.4 Updater. Installation success or error status: 1603.

 

MSI (s) (DC:B4) [15:28:19:669]: Product: FileMaker Server 16 -- Configuration failed.

 

MSI (s) (DC:B4) [15:28:19:669]: Windows Installer reconfigured the product. Product Name: FileMaker Server 16. Product Version: 16.0.4.406. Product Language: 1033. Manufacturer: FileMaker, Inc.. Reconfiguration success or error status: 1603.

 

Please let me know how to resolve this issue.

Outcomes