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Doesn't start service during FMS16 installation

Discussion created by barabba on Mar 28, 2018
Latest reply on Apr 14, 2018 by barabba

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Hi! I'm moving the server to a new machine, WIn7 64, I've installaed latest IIS with required addons, Java, .NET, Bonjour, etc. ALl is ready, when setup is about to start services it reports it can't and maybe I have not the proper privileges. I'm logged as admin and even start setup with admin privileges, I can't start manually the service too, it suddenly report the error (generic error), what can be wrong here? In the events journal I can't see anything in particular. There is any log file around?
Thank you

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9 Replies

jkrichton Mar 28, 2018 6:03 AM
Windows 7 is not a supported operating system for Filemaker Server 16
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barabba Mar 28, 2018 4:19 PM
thank you,
it would been nice to read it by a popup suddenly. Making a software installed to a declared uncompatible OS leads to disorientng, I could save some hours finding a solution if I knew it before..
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krheinlander Mar 28, 2018 6:03 PM
FileMaker Pro 16 Technical Specifications | FileMaker
Operating system compatibility matrix
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barabba @ krheinlander on Apr 13, 2018 2:50 PM
Thank you for your kind answer, I'm using Win7 64 Pro with SP1 and latest updates.. but the service still not start. What can I do? The OS is supported..
There is any way to see a log file? Or what is going wrong? It seems I don't have the privileges to start the service but I am the Administrator and I started the setup with administrative privileges.
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ch0c0halic @ barabba on Apr 13, 2018 3:01 PM
Was there Virus protection software running when you did the installation? Could prevent a full install.

Possibly there is a corrupted DLL file in your system. Make sure all the pieces of the OS are updated, for example C#, even if you don’t think they are neeed.

Or the installation didn’t do a complete install.

I suggest uninstalling FMS, restarting the computer, and installing it again.

Was an older version of FMS installed? If there was you will need to move your FMP data files out of the FMS folders, move them into a new folder, and delete all the FMS folders. In a previous version there was an invisible file left in a folder that caused issue with later installations.
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schamblee Apr 13, 2018 6:45 PM
Windows Pro is not supported for FMS16 but that does not mean it will not run. It means FMI has not tested and will not provide any support.

Install IIS that ship with Windows.
To install IIS:
1. In Windows, access the Control Panel and click Add or Remove Programs.
2. In the Add or Remove Programs window, click Add/Remove Windows Components.
3. Select the Internet Information Services (IIS) check box, click Next, then click Finish.
These ports are used by FMS https://support.filemaker.com/s/answerview?language=en_US&anum=16319
I suggest turning off Anti-Virus software while installing FMS.
The ports must be open in Firewall.
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barabba @ schamblee on Apr 14, 2018 3:09 AM
Thank you for your kind and fast answers!
I would underline that the problem here is only that during the installation process, better say in the end of it, the installer is not able to start the FMS service, there isn't a specific error number (too bad), there is not an error entry on the Windows journal (too bad too), and there isn't anty log file produced that can lead me to a solution. This is why I'm here.
It is not a question of firewall, there are not antivirus installer on this Win7 Pro used as server (and actaully I can't upgrade the OS because other software from an external software company is running on it, I don't want to risk to spoil it).

IIS is installed as latest version possible, there aren't any problem encountered when the installed configuring IIS, all is ok.

No older versions of FMS installed, no files into c:\program files folder, and naywhere else, including c:\users\account\appdata\ local and roaming folder.

What means "C#", maybe C++? I've installed tha latest Microsoft Visual C++ 2017 ***AND YES NOW WORKED** you better include this also into your installation package!
Thank you
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schamblee @ barabba on Apr 14, 2018 8:58 AM
I have FMS 16 running on Windows 10 and I had FMS running on Windows 7 and Windows 8.1. FMS 15 is the first version not support on Windows 7, 8 , 10.
I read your original post. If a port that FMS needs is not open then FMS can fail to start. Windows comes with a firewall built-in.
It's best to use the IIS that ships with your computer.
I suggest uninstalling IIS and uninstalling FMS then after a reboot, install the version of IIS that ship with your version of Windows.
Install IIS on Windows 7 - CodeProject
Tool to check port
https://www.yougetsignal.com/tools/open-ports/
After you verify all ports are only I suggestion continue with installing FMS 16.
When you get to the part that requires the use of a browser, I suggest using Chrome. On Windows 10 Edge is the default browser and will not work.
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barabba Apr 14, 2018 12:22 PM
Thank you again for your kind reply, as I wrote the problem is solved after installing Microsoft Visual C++ 2017, now I have another problem, the IIS can't find the file for test page (404), and that file in that path really missing. Can you pleae help? Thank youTest web server (http://127.0.0.1:80/fmi-test/test.xml): Error code = 404
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Doesn't start service during FMS16 installation

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To install IIS:

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