AnsweredAssumed Answered

Printing from Go 16 crashes Go

Question asked by JStars on Apr 3, 2018
Latest reply on Apr 5, 2018 by TSGal

When we try to print from Go 16 on some of our iPads, the screen blanks and kicks us out of the file and Go. It does this almost every time, but it will print occasionally—maybe 1 out of 10 times. Here are the details:

 

iOS 11.2.5 and Go 16.0.4.456

iOS 10.3.3 and Go 16.0.3.303

Printer: Samsung Xpress M2020W

 

First we see the Print Setup dialog

We touch the blue word Print in the upper right. We see the words Processing Pages and the rotating wheel icon. The second dialog appears then the screen blanks.

 

HOWEVER, we have another iPad with iOS 11.1.2 and Go 15.0.4 which prints just fine.

 

We're connected to Server 14.

 

Is this a known problem? If so, what's the solution?

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