When we try to print from Go 16 on some of our iPads, the screen blanks and kicks us out of the file and Go. It does this almost every time, but it will print occasionally—maybe 1 out of 10 times. Here are the details:
iOS 11.2.5 and Go 188.8.131.526
iOS 10.3.3 and Go 184.108.40.2063
Printer: Samsung Xpress M2020W
First we see the Print Setup dialog
We touch the blue word Print in the upper right. We see the words Processing Pages and the rotating wheel icon. The second dialog appears then the screen blanks.
HOWEVER, we have another iPad with iOS 11.1.2 and Go 15.0.4 which prints just fine.
We're connected to Server 14.
Is this a known problem? If so, what's the solution?