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Filemaker Cloud (AWS) - site can't be reached

Question asked by meilyne on Apr 6, 2018
Latest reply on Apr 7, 2018 by meilyne

Hello. I decided to give Filemaker Cloud a test. I set up everything as required on AWS and uploaded a test database. Everything was working wonderfully for a few days and then when I tried to login I get a message

This site can’t be reached

**********.fmi.filemaker-cloud.com refused to connect.

 

I spent a week going back and forth with AWS on this who tell me my instance is healthy and running as it should and that it is a filemaker issue. I'm not sure it is. Should I be contacting Filemaker for support? Very frustrated at the moment. I need to find a cost effective way to host databases before 17 comes out. Thanks.

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