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Access Databases on Dead FileMaker Cloud Instance

Question asked by JEDtech on Apr 13, 2018
Latest reply on May 4, 2018 by Mike Duncan

We had a scenario occur where a FileMaker Cloud instance was crashing with a kernel panic.  With FileMaker's help we were eventually able to get a new instance running but it took several days to get everything set up again.  It made me think however how would one get a copy from FileMaker Cloud of either the live databases or from one of the snapshots if the instance was unable to boot.  Suggestions?