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How to create a knowledge base app

Question asked by robertpl on May 11, 2018
Latest reply on May 11, 2018 by ThierryGuemboura

We are an Internet-based church. We are developing a procedures/employee manual that covers a wide variety of functions. We are planning to create a searchable knowledge base that would make easy to access procedures for trainees, find info to answer questions by phone or email, generally provide info for all facets of our business operations. Does anyone know of an established template for a knowledge base for intra office use?