AnsweredAssumed Answered

Outlook issue sending mail

Question asked by globe11123 on May 11, 2018
Latest reply on May 18, 2018 by TSGal

Product and version (e.g. FileMaker Pro 14.0.3)

FileMaker Pro 16.0.4.403 32 bit

 

OS and version

Windows 10, Professional

Microsoft Office 365 ProPlus Version: 1804 Build: 9226.2114 32 bit

 

Browser and version (for WebDirect only)

N/A

 

Hardware

8GB Ram, i5 4460

 

Description

On two of the machines that are used to send out quotes, invoices etc. There is a problem that only occurs on certain email addresses (which have been checked for spelling mistakes and incorrect formatting). The email gets generated sent to outlook as normal, when the user comes to click send the To... Box extends and goes blank and the email doesn't get sent.

 

Screenshot 1 - Pre send

image_1.png

 

Screenshot 2 Post send

image_2.png

 

How to replicate

N/A, Conflict between FileMaker and Outlook?

 

Workaround (if any)

In screenshot 2, in the empty space that is created when trying to send. If you retype the email address it will send the email along with the attachment.

Outcomes