AWS sent all FileMaker Cloud BYOL customers an email by mistake

Discussion created by steveromig on May 15, 2018
Latest reply on May 17, 2018 by fperez

As we prepare for the pending release of FileMaker Cloud 1.17.x, we communicated that BYOL (Bring Your Own License) will not be available for a short period of time starting on May 15th.  Today, as planned, AWS removed BYOL as an available listing for FileMaker Cloud from the AWS Marketplace.


What was unplanned was that AWS sent an automated e-mail to all BYOL subscribers informing them that FileMaker Cloud itself was no longer available as a product listing.  This messaging is clearly incorrect.


Once we discovered these emails were going out, we quickly contacted AWS and Orbitera and are working with them to send out an appropriate, revised e-mail communication to those affected.


Some of the highlights of the revised e-mail include:


  • During the time of migration, no new BYOL purchases will be offered AND existing customers will not be able to add users
  • Existing BYOL subscribers can continue to use their FileMaker Cloud instances and will not be affected.
  • AWS Marketplace will continue to sell 5, 10, 25, and 100 user subscriptions of FileMaker Cloud but it will be FileMaker Cloud 1.16.x
  • BYOL customers who purchased before the launch (May 15th) and try to install and setup FileMaker Cloud during the migration period will be unsuccessful until the migration period is complete.


Sorry for the confusion this has caused some of you.  On behalf of everyone at FileMaker, Inc. -- we appreciate your understanding as we work to make things right.


Thanks for your time.


Steve Romig

FileMaker, Inc.