AnsweredAssumed Answered

FileMaker 16 crashes when sending email using latest versions of Office 2016

Question asked by oars on Jun 5, 2018
Latest reply on Jun 15, 2018 by dgurusamy

Product and version = FileMaker Pro 16.0.4.403

OS = Windows 7 and 10 (issue is not OS specific)

 

Description = When sending an email via Outlook 2016 called from a script in FileMaker that uses the Send Mail step, FileMaker will crash a short time after the email is sent.

 

How to replicate = Send an email via the Send Mail script step using both FileMaker Pro 16.0.4.403 and Microsoft Office 2016 (both versions 16.0.9330.2078 and 16.0.9330.2087 will cause the crash). Wait for up to a few minutes and FileMaker will just suddenly crash.

 

Workaround = Use the instructions on this page: https://www.msoutlook.info/question/784 to revert to an earlier released version of Office 2016.  We have verified that version 16.0.9226.2156 is stable and will not crash FileMaker.  You can find a list of Office versions here: https://docs.microsoft.com/en-us/officeupdates/update-history-office365-proplus-by-date

 

Found in Event Viewer:

Faulting application name: FileMaker Pro.exe, version: 16.0.4.403, time stamp: 0x5a3c0a2c

Faulting module name: olmapi32.dll, version: 16.0.9330.2087, time stamp: 0x5b049954

Exception code: 0xc0000005

Fault offset: 0x0000000000071c39

Faulting process id: 0x2340

Faulting application start time: 0x01d3fac6c935e599

Faulting application path: C:\Program Files\FileMaker\FileMaker Pro 16\FileMaker Pro.exe

Faulting module path: C:\Program Files\Microsoft Office\Root\Office16\olmapi32.dll

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