FMS17 WD Connection Crashing at Login

Discussion created by bigtom on Jun 6, 2018
Latest reply on Jun 20, 2018 by James Parker

Product and version FMS Web Direct

Browser and version

Safari Version 11.0.3 (12604.

Chrome Version 66.0.3359.181 (Official Build) (64-bit)


Hardware: Windows Server 2012 R2


Was working ok, then not.

Opening file via WD allows login and the initial layout flashes for a second or two and then the browser goes all white. The Admin console shows the WD connection for the few seconds the layout is visible. When the browser goes white the WD connection drops off. Restarting the WPE did not help. Restarting DBE did not help. The startup script seems to run. I added a dialog script step to confirm this. The issue seems to be when loading records. File was built with FMPA16. About 18,000 records in the table. only 3 visible in list view.


Had another file do the same thing. List view in WD with 0 records on layout.


Another did the same thing. List view 23,000,000 records from ESS (MySQL) with only 20 visible on layout. No Sort.


Access to the file via FMPA was fine throughout the WD connection crashing issue.


Restarting FMS Service on server did fix this situation.


How to replicate

Open DB from WD launch page and log in.



Continually restart FMS Service.