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Filemaker 17 server disappearing

Question asked by GaryTate on Jun 7, 2018
Latest reply on Jun 7, 2018 by GaryTate

I have a recent install of FileMaker Server v17 at a client's site (running since Monday) and for the last couple of days they have experienced drop offs at about midday. This happens with a few users being kicked off the server and then being unable to reconnect. The server is not visible when accessing open - remote whereas previous to being kicked off it was.


The clients are running mainly v16 pro with a couple v17.


I have tried two different machines, both running the same server configuration and we get the same result.


To me this points at an external, probably network issue but IT has been unable to find anything.


Does anyone have any other suggestions?