oregondean

FileMaker Cloud registration hangs

Discussion created by oregondean on Jun 13, 2018
Latest reply on Jun 15, 2018 by oregondean

Greetings.  I have just launched a BYOL cloud instance.  I received the Welcome email from FileMaker, however, the "Setup Page" link hangs and will not load – server not responding.  (This is the email that asks me to enter my Amazon account number, host name, set a password, and select my local time zone).  The error repeats on different devices, browsers, and networks, before and after DNS cache was flushed.

 

It's an interesting URL with a # sign in the path (not where an anchor point would normally be):

 

https://fc-aaaaaaa-00000000-000000.fmi.filemaker-cloud.com/console#/first-login?token=aaaaaaaa-bbbb-cccc-dddd-eeeeeeeeeeee

 

I tried it without the "#" and it still hangs.

 

Thanks for your help.

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