Product and version FileMaker Pro 17.0.1.143, Database on FMS 16.04
OS and version Windows 10 Pro
Description When moving script workspace from maximised on one screen to another by dragging filemaker crashes and closes.
How to replicate Open Database, open script workspace, maximise script workspace, using mouse click title bar of script workspace and drag.
Workaround (if any) Close script workspace and reopen
What is the operating system and version where FileMaker Server 16.0.4 resides? Windows Server 2012 R2 Standard
What is the resolution of both the primary monitor and the secondary monitor? 1440 X 900 (both)
What is the position of the secondary monitor in relation to the primary monitor? That is, to the left? to the right? Right or Left moving either way has same issue
Are the monitors top aligned? center aligned? bottom aligned? Top aligned
Are you able to replicate with any file? Yes, also on multiple machines of different hardware specification also on windows 7 pro machine all domain joined (sbs 2011 environment)
Do you have any plug-ins installed/enabled? have tried with and without 360 works email and Developer Assistant
ppmbolton:
Thank you for the additional information. I have sent this information back to Development and Testing for further review.
The current notes show two different testers are unable to replicate the issue on Windows machines. One tester asked if any plug-ins were enabled. Your answer is included above.
TSGal
FileMaker, Inc.
ppmbolton:
Testing is still unable to duplicate the crash. Testing has asked for a System Info for your computing environment. I have sent you a private message with instructions where to send the file.
TSGal
FileMaker, Inc.
I can confirm this to be an issue that has carried over from 16. It is intermittent and not easily reproducible. It is highly disruptive when it does happen, and if one does not save frequently, could lead to a massive loss of work.
The problem doesn't seem to be limited to click-drag relocation of the script editor, nor does it have to happen on multiple monitors. I have had it crash multiple times today while working from home on my Laptop over Remote Desktop. Single screen. If I click-drag the title bar, it is more likely to crash, but I have had it crash when using the "Restore" or "Minimize" buttons on the title bar as well.
To answer the questions above:
What is the operating system and version where FileMaker Server 16.0.4 resides?
-Server 2012 R2
What is the resolution of both the primary monitor and the secondary monitor?
-Single monitor on my laptop, 1366x768
Are you able to replicate with any file?
-It happens on any file I am working in, hosted or standalone. It is not consistent to any one file. It does seem to be more likely to happen if I have been working in several databases.
Do you have any plug-ins installed/enabled?
-Base Elements
-MonkeyBread Software (not actively using)
Could this possibly have anything to do with temp files?
Just had another crash after double-clicking the title bar to reduce it.
Windows event log data below:
Faulting application name: FileMaker Pro Advanced.exe, version: 17.0.1.143, time stamp: 0x5acfe5a1
Faulting module name: KERNELBASE.dll, version: 10.0.15063.1155, time stamp: 0x44a466d1
Exception code: 0xe0434352
Fault offset: 0x000f01e2
Faulting process id: 0x4a5c
Faulting application start time: 0x01d40a4ccf040cca
Faulting application path: C:\Program Files (x86)\FileMaker\FileMaker Pro 17 Advanced\FileMaker Pro Advanced.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 53eddd31-3a03-49df-84be-203266a5753f
Faulting package full name:
Faulting package-relative application ID:
mpence:
Please attach the latest DMP file, as this will provide more information why FileMaker Pro 17 Advanced crashed.
TSGal
FileMaker, Inc.
This happens to me multiple times a day, can you please send me the instructions too, thank you.
What is the operating system and version where FileMaker Advanced 17 resides? Winows 10 Pro64
What is the resolution of both the primary monitor and the secondary monitor? 1920 X 1080 (both)
What is the position of the secondary monitor in relation to the primary monitor? That is, to the left? to the right? Right or Left moving either way has same issue
Are the monitors top aligned? center aligned? bottom aligned? Top aligned, maximized
Are you able to replicate with any file? Yes.
Do you have any plug-ins installed/enabled? Base Elements, happens without the plugin too.
I have just had a crash again, and I observed that if I open a solution, go to the script editor; maximise the script editor then click the restore/maximise icon (or drag or double click the title bar) of the script editor I can reproduce the issue.
I made a video of the screen as it happens for you
Has happened to me too once or twice...
I unfortunately did not see this response until this morning. When it happens again, I'll be sure to locate and upload the .dmp.
I have similar, random crashes when I either move or attempt to resize the Script Workspace in FileMaker 17. Not easily reproducible, and doesn't necessarily have to do with moving it to a different window/monitor.
user30198:
I have sent the video to Development and Testing for further review.
TSGal
FileMaker, Inc.
All:
Our Testing department has been able to reproduce the issue with FileMaker Pro 16 and FileMaker Pro 17. The issue does not occur with FileMaker Pro 15. All information has been sent to Development for review.
TSGal
FileMaker, Inc.
Great! Thanks for the update. I have been trying to capture the debug, but I have yet to find the dump file in the location referenced in my system logs.
That is great new thanks for your efforts so far
Updated to FileMaker 17 v2. Problem still exists.
CordegaSolutions:
I can confirm this issue was not addressed in FileMaker Pro 17.0.2.
TSGal
FileMaker, Inc.
ppmbolton:
Thank you for your post.
What is the operating system and version where FileMaker Server 16.0.4 resides?
What is the resolution of both the primary monitor and the secondary monitor?
What is the position of the secondary monitor in relation to the primary monitor? That is, to the left? to the right?
Are the monitors top aligned? center aligned? bottom aligned?
Are you able to replicate with any file?
Do you have any plug-ins installed/enabled?
TSGal
FileMaker, Inc.