AnsweredAssumed Answered

Very fundamental question.

Question asked by elizabay on Jul 2, 2018
Latest reply on Jul 4, 2018 by beverly

Hello. I have been using FM for years, most recently FM13.3. When FM13.3 recently became non-compatible when I upgraded to MacOS High Sierra, I was obliged to buy and download FM17 - which I have just done.


I now have problems getting FM17 to integrate and read my FM13 files. What is more, I cannot open my files in FM13 either. The error message reads, "The provided account name and password cannot be used to access this file". This is a mystery as I have not changed either the account name or the password.


I am sure there is a simple solution. Can someone please enlighten me. Cheers, Peter