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Filemaker Cloud - Recover Encryption Key

Question asked by michael.s@fraserway.com on Jul 13, 2018
Latest reply on Jul 19, 2018 by michael.s@fraserway.com

Hosting Filemaker Cloud on AWS (purchased through Marketplace) and have unfortunately lost the encryption key to certain databases.  1 of these databases lost permissions on the Admin account (full access permissions) and am unable to open the database through FMC due to not meeting the password requirements.

 

This database is a copy of others, which can still be accessed.  I'm assuming they are using the same encryption key and I don't ever recall having to enter it in when 'opening' a database, so the save option must have been selected on FMC.

 

Is there any chance of recovering an encryption key from a database that I can login to?

 

FMC Version - 1.15.1.35

FMP Version - 16.0.2.205

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