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Filemaker Cloud - Recover Encryption Key

Question asked by michael.s@fraserway.com on Jul 13, 2018
Latest reply on Jul 13, 2018 by wimdecorte

Hosting Filemaker Cloud on AWS (purchased through Marketplace) and have unfortunately lost the encryption key to certain databases.  1 of these databases lost permissions on the Admin account (full access permissions) and am unable to open the database through FMC due to not meeting the password requirements.

 

This database is a copy of others, which can still be accessed.  I'm assuming they are using the same encryption key and I don't ever recall having to enter it in when 'opening' a database, so the save option must have been selected on FMC.

 

Is there any chance of recovering an encryption key from a database that I can login to?

 

FMC Version - 1.15.1.35

FMP Version - 16.0.2.205

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