wjackson

Web viewers randomly go blank in WebDirect

Discussion created by wjackson on Jul 19, 2018
Latest reply on Jul 23, 2018 by Lisa Rose

Product and version:

FileMaker 17 WebDirect

 

OS and version:

macOS High Sierra 10.13.6 (17G65)

 

Browser and version:

Google Chrome Version 67.0.3396.99 (Official Build) (64-bit)

Apple Safari Version 11.1.2 (13605.3.8)

 

Hardware:

2015 MacBook Pro 15 inch

 

Description:

Web viewers, when viewing any site in WebDirect, randomly go blank. The user can be doing nothing and the web viewer will suddenly just go white.

 

How to replicate:

Create a layout with a large web viewer on it. Point it to some web site (I used app.dayback.com or https://pitchfork.com). After some period of time, sometimes instantly, the web viewer blanks out. Sometimes I can make this happen by switching desktops in macOS. Sometimes it happens when I'm working in the web viewer. Sometimes it happens for no reason at all.

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