axana

FileMaker Server 16.0.4 crashes 2-3 times a week

Discussion created by axana on Jul 20, 2018
Latest reply on Sep 26, 2018 by TSGal

Product and version FileMaker Server 16.0.4.406

OS and version Windows Server 2012R2

Hardware

Intel Xeon E5-2640 v4 2.4GHz,25M Cache,8.0GT/s QPI,Turbo,HT,10 Cores/20 Threads (90W) Max Mem 2133MHz

64GB RDIMM RAM, 2400MT/s, Dual Rank, x8 Data Width

2 x 120GB Solid State Drive SATA Boot 6Gbps 2.5in Hot-plug Drive,13G in a RAID1 configuration

3 x 480GB Solid State Drive SATA Read Intensive TLC 6Gbps 512e 2.5in Hot-plug Drive, S4500 in a RAID5 configuration

 

Browser and version Safari, last version.

Description

Our FileMaker Server v16, under Windows Server 2012R2 started crashing day in and day out, many weeks ago.

We are trying to find what the issue is, but we couldn't find any recurring pattern.

We also downgraded the ODBC drivers to version 5.3.7 (it was 5.3.10): no change.

 

Under FMS version 14 and Mac OS on XServe, it crashed very often, and the issue was resolved by updating it to FMS 15, now we have a new server and the problem is reappearing.

 

Usually there are 20-30 active users.

No WebDirect used.

Some users access the server using PHP.

FileMaker clients access MySQL tables using ODBC.

 

In the Windows system logs there are messages like:

FileMaker Server 16   701 Error  Database Server process has terminated abnormally

Application Error    1000 Error  Faulting application: fmserver.exe - module: ntdll.dll. Exception code: 0xc00000374

Does anyone experience this same issue?

 

Thank you.

 

How to replicate It just happens 2-3 times a week, with apparently no recurring pattern, once or more times a day. But no clue how to trigger it.

Workaround None

Outcomes