AnsweredAssumed Answered

"Unable to connect to" container document

Question asked by hschlossberg on Jul 20, 2018
Latest reply on Jul 23, 2018 by TSGal

Of about 30 users, there is just one who isn't able to view PDF documents.  This is in a container field set up for external storage.  This user is on a Windows 10 machine (as are many others) using FMP 16v4. 

Before the issue, she had never previously opened Internet explorer, so I had them install a PDF add-on into IE.  They used the Foxit viewer add-on, which should be fine since PDFs can now be viewed within IE.  They double-checked that the extension is enabled on IE, and that ActiveX was set to work and not be blocked. 

Any thoughts on this? I'd say there is a firewall blocking things, but (1) no other users have issues and (2) it's a container field (not a web viewer).

 

Additionally, only this user is unable to insert a PDF or insert a file here.

  

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