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WebDirect conflict with VOIP Phones

Question asked by on Sep 10, 2018
Latest reply on Sep 10, 2018 by TSGal

Each time we deploy our WebDirect solution with a client using a VOIP phone system, we get disconnects and timeouts.  We actually had this issue in our home office until we separated the VOIP network from the data network.  The VOIP system has higher priority than our connection so packets are missed which stops the connection.  Are there any settings to allow buffering of the WebDirect packets to allow it to recover?  Some clients don't have the option to separate out the networks.