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FMS not asking for password when opening encrypted file

Question asked by AdamSnyder_1 on Sep 12, 2018
Latest reply on Sep 12, 2018 by AdamSnyder_1

After battling with container data, I was finally able to get one of our files encrypted so we can become GDPR compliant.


Now, when I try to open the file on the server, it immediately fails with the error:


Error 939 "Database could not be opened: incorrect encryption password."


The server never even prompted me for the encryption password.


I did a consistency check on the file, which passed.  Also tried recovering the file, but no errors were found.