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Wondering if there is a way to automate notifications (text or email), when a field or input has been activated?

Question asked by ikatz1977 on Sep 14, 2018
Latest reply on Sep 14, 2018 by ikatz1977

We are a promotional products company and our orders have multiple levels of status updates.  When a customer has proofed art for a project, we click a field that shows that the art has been approved.  When the order is completed, we tick a box that says it is completed. We wanted to know if there was a way to automate a notification to the customer on each specific order when a new status has been updated (ticked).