AnsweredAssumed Answered

FileMaker Cloud IP adress change, false positive

Question asked by ClickWorks on Sep 21, 2018
Latest reply on Oct 1, 2018 by ClickWorks

Product and version: FileMaker Cloud 1.17.0.77

 

Description:

For one of our FileMaker Cloud instances, we receive an e-mail from FlieMaker Inc. every single day stating that

 

"

Hello,

You are using a custom certificate with this FileMaker Cloud instance. The host name is x The FileMaker Cloud instance IP address may have changed because of a certificate import or an instance restart. The IP address is y.

Check the Domain Name Service (DNS) entry with your domain name registrar, Internet Service Provider (ISP), or other DNS provider. Verify that the Canonical Name (CNAME) record matches the fully qualified domain name (FQDN) for your FileMaker Cloud instance: z

Regards,

FileMaker, Inc.

"

 

We have a custom wildcard certificate imported for this instance, as for other instances. None of the parameters changes - neither the hostname, IP address of FileMaker cloud instance FQDN, so it is a false positive. Is anyone having this issue as well? We do not have it for other FileMaker Cloud instances.

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