AnsweredAssumed Answered

FileMaker 17 Server Crashing

Question asked by drbenfletcher on Oct 18, 2018
Latest reply on Jan 9, 2019 by drbenfletcher

Product and version (e.g. FileMaker Pro 14.0.3)

FileMaker 17 Server v.17.02

 

OS and version

Windows Server 2016

 

Browser and version (for WebDirect only)

N/A.

 

Hardware

Xeon E5-2670v3 @ 2.30 Ghz

 

Description

Server intermittently crashes - Windows log shows:

Faulting application name: fmserver.exe, version: 17.0.2.203, time stamp: 0x5b19d1a9

Faulting module name: ntdll.dll, version: 10.0.14393.2485, time stamp: 0x5b84c483

Exception code: 0xc0000374

Fault offset: 0x00000000000f7b43

Faulting process id: 0x15e0

Faulting application start time: 0x01d46530608aff33

Faulting application path: C:\Program Files\FileMaker\FileMaker Server\Database Server\fmserver.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: d4edee72-0b3a-4b73-ae3c-fd1f90a06ab5

Faulting package full name:

Faulting package-relative application ID:

 

The server is a pretty vanilla install: no WebDirect, FM Go, XML/Custom web publishing, just FM Pro/Advanced v16 & 17 clients accessing it.  This is on the same VM hardware/environment as dozens of other FM servers we host, which don't have any issues.

 

How to replicate

Intermittent - no obvious pattern, but seems to occur daily while users are connected to the server.

Outcomes