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FMC Console database & backup functions not working

Question asked by sibrcode on Oct 18, 2018
Latest reply on Nov 14, 2018 by TSGal

FMC 1.17.0.77, t2-medium

Admin Console database, backup, and subscription functions not working

 

Basic dashboard works fine, database files are hosted and clients can connect. Admin API is functioning. This system was a new deployment (not an upgrade). This server had been working w/o issues for several weeks.

 

However, Open, Pause, and Close operations on databases give no response, except that using Close will result in being sent back to login page. Checking with the Admin API, the file status does not change. The first two Subscription screens are showing incomplete data.

 

Backup screen shows no backups, although checking for AWS snapshots the backups appear to at least occasionally be working.

 

Tried restarting the system, but there wasn't any change in behavior after this.

 

The issues appear to correlate with some of the messages in the gateway.log, which I've attached.

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