AnsweredAssumed Answered

FM17 Data API Crashing

Question asked by user2147979 on Nov 19, 2018
Latest reply on Nov 20, 2018 by TSGal


Hello. We've got FM17 deployed on 2 unrelated servers, but are having the same issue of the data API randomly turning itself off on both of them, usually overnight. Finally managed to capture a crash in the windows event log, entry 1:

 

Faulting application name: fmwipd.exe, version: 17.0.2.1, time stamp: 0x5b19d089

Faulting module name: ucrtbase.DLL, version: 10.0.14393.2247, time stamp: 0x5adc1d0b

Exception code: 0xc0000409

Fault offset: 0x000000000006eabe

Faulting process id: 0xd44

Faulting application start time: 0x01d478fbb5fffe89

Faulting application path: C:\Program Files\FileMaker\FileMaker Server\Web Publishing\publishing-engine\wip\fmwipd.exe

Faulting module path: C:\Windows\SYSTEM32\ucrtbase.DLL

Report Id: 47e496df-e7ba-11e8-81ca-064222f66c5f

 

Entry 2:

 

Fault bucket , type 0

Event Name: BEX64

Response: Not available

Cab Id: 0

Problem signature:

P1: fmwipd.exe

P2: 17.0.2.1

P3: 5b19d089

P4: ucrtbase.DLL

P5: 10.0.14393.2247

P6: 5adc1d0b

P7: 000000000006eabe

P8: c0000409

P9: 0000000000000007

P10:

Attached files:

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_fmwipd.exe_15459bc2b59a94619b622b84214273e97da3183_a9ddbf23_05306c05

Analysis symbol:

Rechecking for solution: 0

Report Id: 47e496df-e7ba-11e8-81ca-064222f66c5f

Report Status: 2097156

 

Entry 3:

 

The description for Event ID 701 from source FileMaker Server 17 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

 

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

FileMaker Data API Engine

 

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Restarting the API gets it working, but it's not a long term solution and the inconsistency is holding back our development.

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