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FM Server - client machine can ping host but FM connection fails 

Question asked by on Nov 26, 2018
Latest reply on Nov 27, 2018 by

I'm having huge difficulty getting FileMaker Server 17 to work. The server operating system is Windows Server 2016. The client PC is Windows 10. The software installs OK but when I use FM Pro 17 client to connect remotely, I can't connect. I see the server under "Local Hosts" but when I click on the host name, after a minute or so I just get the message "connection failed".


A ping to the host local IP address is successful so there is definitely a local area network connection.


There is a Sophos hardware Firewall in place and I thought this was the culprit. But when I disconnect it, it made no difference.


Ports required to be open for LAN connectivity from Pro to Server are, unless I am mistaken, 80, 443 and 5003. When the Firewall is put back in, I know I will need ports to be open. But as I say, even without, there is only a "failed connection" message.


If it pings OK, what could be the problem? This is very very urgent so any help very much appreciated.